The following documentation gives instruction on how to modify or void gift cards that have already been activated. This step would be used to correct activation mistakes, process a return gift card, or issue store credit. Review the Selling or Loading Cards section for more details on activating a gift card.
Activated gift cards can be voided in the following ways:
Reduce the Shipped quantity on the
sales order to void a specified amount of gift cards. Delete the entire
line to void all gift cards activated in the sales order. The following
dialog will appear:
Highlight the Active Gift Card number to be voided and click on the Decrement button. Complete this step for each gift card that is to be voided.
Click Close when all gift cards to be voided are shown in red.
A gift card can also be voided by creating a credit invoice. Review the Credits > Processing Customer Credits section for more details on credit invoices.
Enter negative quantities in the Ordered and Shipped columns.
Enter the gift card inventory code. The following dialog will
appear. Review the Creating
a Gift Card Inventory Code for more details.
Enter Each Gift Card Value by entering a dollar amount for each card. This amount will be deducted from the gift card.
Enter the Card Number found on the previously activated gift card. This is the unique ID that identifies this card.
Click the Decrement button to void the gift card and click Close.
Process the invoice to complete the transaction. Review the Invoices > Processing a Sales Invoice section for details on processing an invoice.
Complete the following steps to alter the value of a gift card:
Complete the following steps to issue a gift card for a customer credit:
Open a customer credit invoice or sales order. Review the Credits section for more details on credit invoices.
Select the Gift Card
payment method from the sales order as shown below:
The gift card Payment Entry dialog will appear. Review the Invoices > Payment Methods and Terms section for details on the payment entry dialog.
Swipe the gift card to be loaded and select Process.
The following dialog will appear to notify the user that a credit
is being applied:
Select OK to complete the credit payment. The credit invoice is paid and the credit amount has been added to the gift card value.