FAQ - Eagle Business Acounting Software

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EBMS Support Center> Frequently Asked Questions

Images are missing or are incorrect for an item on my website:

1. Run a "Complete Update" from EBMS: Inventory>>Update Website>>Complete Update

2. Clear out temporary Internet Files:
	From MS Internet Explorer go: Tools>>Internet Options...>>Under: Temporary Internet Files>>Delete Files>>Check: Delete All Offline Content>>Click: ok
	Go to the page where the item picture(s) are incorrect, if not corrected try pressing CTRL+F5 to do a "Complete Refresh".

3. Make sure image is being inserted into EBMS properly:
	Check picture for errors, try opening the picture using Microsoft Picture Viewer or Internet Explorer before inserting into EBMS.

I am not receiving Order Confirmation Emails:

1. Check setup in EBMS under:
	Sales>>Options>>Web Confirmation E-Mail
	Make sure your email address is in either the From: or WebMaster E-Mail
	If someone might have changed either of the above fields recently, make sure they are correct then run a complete update.

If your company is running an in house Mail Server or using Spam Blocking software have your Systems Administrator check for Blacklisted or Stagnant Emails.

Orders are not coming down automatically into EBMS:
1. Check setup in EBMS under: File>>System Options>>Website>>field:Ebms Server
2.	If you are running a firewall (Software and/or Hardware) , MS ISA or another program that might control Internet Access: make sure port: 55555 is open and available for EBMS.
3.	Check to see if the EwNetService is Installed & running on your Server or local machine: From Windows XP/2000 go: Start>>All Programs>>Administrative Tools>>Services look for "EwNetServer" under service name.

I cannot login to my FTP account with Internet Explorer or Windows Explorer:
1. Use an FTP program
	Internet Explorer and Windows Explorer are not consistent for ftp connections. Some Window's Updates or Security Patches may also hinder FTP features that you are using.

Dialog for UserName and Password Appears on some parts of my website:

1. There is a Permissions issue with your website, contact Eagle Business Software Customer Support.

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