Create a Sales Order for the customer returning the product. Enter the return as you would enter a typical sale to the customer, however, enter the quantities as "negative" values. This will turn your sale into a refund and add the items returned to your On Hand Inventory count, (i.e. if the items have a classification of Track Count and purchase method of Stocked).
Next choose whether you wish to print a refund check (click Check payment method), pay cash for the refund (click Cash payment method), or apply the credit to the customer's account (click Charge payment method). If you select Check, verify the correct Bank Account to pay from is selected, leave the Print Credit Check switch turned on, then click Pay & Process. Click OK to proceed with the refund check, verify the check number and bank account in the Print Check dialog, then click Print to continue writing the check.
Review Expense Invoices > Processing Vendor Credits and Refunds for more details.
Check reports are configured in the bank account window.
Go to , and double click the bank account from which you desire to write checks.
Click the Reports tab.
For vendor payments, click the Select Report button next to the accounts payable field, and browse to , and choose the desired check report.
For payroll payments, click the Select Report button next to the payroll field, and browse to and choose the desired check report.
Click the drop down to choose your desired configuration: checks printed in the middle or checks printed on the top.
If you are using pre-printed checks, select the pre-printed box.
You will then be ready to print both accounts payable and payroll checks.
Review [Main] Reports > Form Configuration to configure checks for vendor and worker payments.
Review Bank Accounts > Changing Bank Account Information for check setup instructions.
Review Vendor Payments > Quick Checks for more details.
Review Vendor Payments > Printing Checks and other forms on Blank Security Paper for instructions to configure security paper.
Sometimes when printing checks, you will need to make minor adjustments so that EBMS prints in correct areas of the check.
The most common adjustment is to adjust the top margin down so there is more space at the top of the check as well as pushing the printing on the check downward.
To make an adjustment of the top margin, go to the and then the . On the , go to the Expenses folder and the Forms folder.
Select the 8.5x11 report.
Click the Prints and then Page Setup.
Adjust the top Margin to .5 and click Save as Default in the Print dialog.
Make additional adjustments as needed.
Review [Main] Reports > Form Configuration for more details.
Review [Main] Reports > Printing a Report for additional report printing tips.
Reports can be accessed from many places throughout EBMS. If you wish to access all reports that exist in EBMS go to the EBMS Navigator (home screen) and click and visit the folder containing the category you wish to peruse - Sales, Expenses, Inventory (or Products), General Ledger (or Financials), Payroll (or Labor), etc.
The reports folder named System Folders contains a duplicate copy of reports that are set as default reports within EBMS. You may select any folder and click Print to bring up the print dialog where you can choose criteria to pull your report. You may choose Print to print the report or choose Print Preview to view the report on your computer screen.
Review [Main] Reports > Report Menu for more details.
Many times, an unbalanced journal entry is the cause of an unbalanced general ledger. Another possible cause is network or data connection errors that resulted in unbalanced postings. Review Transactions and Journals > Journals > Creating Journal Entries for steps to create a journal.
Why is cost not matching the cost on the Pricing tab of the item?
To track the Inventory costs of Track Count, Stocked items, EBMS uses FIFO (First In First Out) which means if you buy new stock but have existing stock to get rid of, EBMS will continue linking the cost of the existing stock until all of it has been sold before it starts linking the cost of the new stock. E.g. if you buy 10 items at $10.00 cost and buy 10 more at $8.00 when you still have 5 in stock, EBMS will link the 5 remaining items with a cost of $10.00 before it starts linking the new stock that has the reduced cost.
Be sure that your selected totals, (both in the deposits window and the payments window) match the deposits and payments totals listed on your statements. You may have bank fees or interest that need to be added as an adjustment. Make sure you've entered your ending balance correctly. If the ending balance and the deposits and payments totals are all correct, but you still have a difference, this may be an indicator that something has been voided which was previously reconciled.
Review Account Reconciliation > Overview and locate the instructions for the correct financial accounts classification.
Review Account Reconciliation > Correcting Differences in Reconciliation.
Your P&L/income statement totals reflect any document (sales invoices, journal entries, expense invoices) that use a sales/revenue GL account. The gross sales on your sales tax report only reflect transactions on AR sales invoices using a taxable GL account. Review [Sales] Sales and Use Tax > Changing Rates and Other Settings for more details.
Go to .
Choose the desired amount.
Enter your statement ending date (alternatively, you can enter the date of the newest transaction in the reconciliation window, if you want to see ALL outstanding transactions, but you will not have a zero-dollar difference on your report if you do so.
Enter the statement ending balance (the number to which you last reconciled).
Print.
You can also print the account reconciliation report directly from the reconciliation window. Click the Print button at the bottom of the reconciliation window and choose the Account Reconciliation report. If it is not listed on that menu, click Add Report, and choose it from the report menu.
Review Bank Accounts > Reconciling a Bank Account for more details.
On the EBMS Navigator (home screen) you can click Bank Accounts or go to .
Or, go to Account Reconciliation and your Bank Account balance will be reflected there.
No, but we do have a bank account register reports under , that can give you all the activity for a certain day.
Review the instructions at the end of Bank Accounts > Reconciling a Bank Account to print check registers.
Yes, there is a way to re-print a payroll check.
Open the payroll period in which the check was written. This is only possible in the current payroll year.
Go to the reconciliation window of the bank account the check was written form, and void the payroll check you wish to re-print. This will make the timecard outstanding again.
Go to the employee payments window and re-print the check.
Review [Labor] Processing Payroll - Advanced > Voiding a Payroll Check for steps to void a payroll check.
Review [Labor] Processing Payroll > Process Payments for steps to process a payroll payment including one that was voided.
The first thing to check is that the payment was received into the correct account.
Go to invoice that was paid click .
Confirm that GL account listed under Cash Account is the deposit account you expect it to be.
If it is not, you can void the payment and re-enter it into the correct cash account.
Review [Labor] Processing Payroll - Advanced > Voiding a Payroll Check for instructions to void the payment.
Review [Labor] Processing Payroll > Process payments for instructions to re-enter it.
Please contact our support team for further troubleshooting assistance. This can be a data issue that will need to be corrected by one of our data experts.
This could be due to finance charges or discounts that remain on the invoice. Those must be cleared or removed and then the invoice will be shown as paid. Network or data connection errors that prevent transactions from posting correctly could also be the cause.
Finance charges can be removed or edited two different ways:
Review [Sales] Customer Payments > Viewing or Voiding Customer Payments for more details.
One of your documents contains an invalid (usually blank) G/L account and during the "Process" step, EBMS created a transaction set that contains that invalid G/L. If you go under each module menu you will see a submenu called "Display unposted transactions" and then a list of G/L codes. In one of these screens, you will see the invalid G/L account (displayed in red). At the bottom of this screen, you will see the option to change this G/L account to a valid account. Review AP Transactions > Displaying Unposted Expense Transactions for more details.
There must be a slight difference in spelling of an address or something (even spaces and caps make a difference) – change EACH expense invoice's "Pay to" vendor to a random vendor then back to the correct vendor and that should resolve the issue.
Look at the name (not ID) of the Pay-to vendor on the expense invoices. If the names are different, even though the ID's are the same, EBMS will create a separate check for each unique name.
Review Vendor Payments > Different Payment Vendor or Address for details.