Examples of what is covered by your
EBMS Support Subscription Plan
Examples of things that ARE covered by your support subscription:
- Questions you come upon that interrupt your normal workflow
- You're trying to price something and it’s not working how you anticipated
- You're not sure how to accomplish a certain task or procedure (basic instructions)
- You received an error and need to know what caused it
- If we can reproduce it and determine it is a bug, it will be covered under warranty
- Help finding a standard report to give you the information you need
- Questions about EBMS functionality – how it works
- How to change a customer ID or update bank information
- How to show or hide columns or other standard configurations
Examples of things that are NOT covered by your support subscription:
- Implementation of or consulting on a new process or method
- You want to set up optional components on your items and you need some assistance and best practices and/or optional ways of doing it
- Implementation of a newly purchased EBMS software module
- Some modules are sold with implementation included (see your order)
- Implementation/setup of newly purchased equipment/hardware
- Some equipment is sold with implementation/setup included (see your order)
- Training of a new employee
- Bookkeeping questions – these should be addressed by your accountant
- Custom work on reports or special programming
- Any work we do on third party software or hardware
- Work we do “for” you instead of you doing it after we show you how
- Utility errors caused by hardware issues or power failure etc. if you want us to fix them for you
- Errors/crashes/disconnects resulting from something outside of our control like a power outage or network hardware component failure etc.
- EBMS Updates/Upgrades unless you are on our EBMS Plus Managed Services plan.