EBMS Server Manager Troubleshooting, Maintenance, and Utilities

Launch EBMS Server Manager from the data server.

Enable Maintenance Mode

Enabling maintenance mode for a data set is a safe way to access the data exclusively.  Enabling this mode will disconnect all EBMS clients connected to the selected data set.  MyEBMS, EBMS Service, and sync connection to remote POS clients will also be disconnected and shut down.  Complete the following steps to enable maintenance mode.

  1. Launch EBMS Server Manager from the EBMS database server.

  2. Right click on one of the active data sets depicted by blue block to display the context menu.

  3. Select Enable Maintenance Mode to shut down all clients and services connected to this database.

Note that EBMS Services, sync tools, and MyEBMS can be restarted without disabling maintenance mode.  This option allows the user to activate services for other datasets while the selected data set is in maintenance mode.

Toolbar Command Options

The EBMS Server Manager contains numerous command links in the Left Command Bar column where actions may be initiated.  These are used in the setup, administration, and maintenance of the EBMS Server Manager. The Troubleshoot link is the only link that a standard EBMS user would access.

The following set of tools are available for the user to manage, service or troubleshoot EBMS data sets:

The Services button can be used to start , pause , or restart the EBMS Services, Codebase Server, and all other services used within EBMS.  Utilize the Services Health option to restart specific EBMS services.  WARNING: clicking on these buttons will disconnect any EBMS users.   

Click on the Services health option to show overall memory usage as well as a list of services and each service's memory usage.   The status of individual EBMS services such as the TimeTrack time clock software, mobile scanners and other MyEBMS apps, SQL mirror, and the API gateway services should be listed on the following dialog if they are installed within the EBMS license.   


Click on the restart service button to restart individual services.

The Troubleshoot tools is a common general maintenance tool to evaluate various possible EBMS Server issues.   Note that all users must exit EBMS before this utility can be launched.

The View Logs option will show the logs for individual services:

Select an individual service log to view details.  

The Codebase tool can be used to evaluate the EBMS database engine.   This utility should only be used by technical EBMS administrators.    Evaluating or removing users can be accomplished with this utility.

Additional tools are available from the EBMS Server Manager navigation bar: